Change of mind
As part of our 100% satisfaction guarantee and in the theme of our well known Rug Home Approval initiative, we can provide a credit or exchange under some circumstances as long as the rug is returned to us in its original packaging and condition to any of our metropolitan located stores located in QLD, WA, NSW or VIC within 5 days from delivery of the product. We will arrange a refund for the purchase price or happily exchange the rug for one in the store you return it to. You can also freight the rug back to us however it must be in an original, saleable condition and arrive within 7days of the original delivery. See Returns Policy
for details. Please note this excludes Rug Accessories.