About Us

About Carpet Call – Timber Floating Floors, Rugs & Carpet Retailers

We extend to you an invitation to visit a Carpet CALL store near you.

Carpet Call is the largest 100% Australian owned flooring retailer in the country. Starting from humble beginnings in 1975, with a total capital outlay of $270 and a carpet rack that was found partly submerged in the Brisbane River, Smith, a young father at the time, opened his first one man store at Alderley, on the Northside of Brisbane. The shop was so small that the carpet had to be rolled out into the street to be cut for his customers. Believing in the core values of customer service 24hrs a day, 7 days a week, Smith quickly expanded opening more stores throughout Brisbane. Carpet Call became a house hold name in the 80’s becoming synonymous with the “call call carpet call“ jingle. Carpet Call has based itself on the belief that providing good customer service with a free in-home measure, colour consult and product display lets customers have the freedom of an informed and educated choice before deciding to purchase, which makes for happy customers. Expanding throughout Australia, these core company values still remain the same today. Flooring can be a difficult and time consuming process we like to think we make it as simple and as easy as possible.
Carpet Call can provide for all of your flooring needs, including carpet, timber, laminate, vinyl & floating floors, as well as rugs.

At Carpet Call many of our customers select and purchase our products including carpets or rugs in the comfort of their own homes without having the need to visit one of our retail stores. The ideal place for you to select your flooring is in the room where the product is to be installed so it can be matched against home’s decor and viewed in your home’s individual lighting. Our fully trained consultants can also only give you the best advice once they have viewed and have a feel for the area the vinyl, carpet, rug or timber floors are to be installed. The area also needs to be measured and if it is to be installed, then an installation plan is required. We can do that whilst you view the product.

The freedom of an informed choice extends to our rug range as well. Customers can take up to 3 rugs home and view them in their own environment. It’s our “Try before you buy“ policy – where the customer can experience these rugs for up to 24 hours in the comfort of their own home. This ensures that the size, colour and design is right for you. If you like it then you can buy it, if not return it in the same condition. There is no obligation to purchase.

Carpet Call guarantee’s, our range, our service, our quality and our price are
the reason why we are the No.1 floor coverings retailer in Australia.. Carpet Call sources all of its own products locally and internationally, cutting out wholesalers and distributors, which means direct savings for every customer. It’s from this global network of suppliers that we ensure all our products meet the highest quality standards across all areas. Our buying power is second to none, so you can be assured we always offer the best prices. Carpet Call has its own national warehouse facilities – a warehouse in every mainland capital city. This equates to stock being delivered fast, when and wherever it’s needed, anywhere in Australia.

Carpet Call’s ongoing training programs keep our staff completely up to date on the latest products and installation techniques. In addition, every customer has a dedicated sales person to ensure clear communication and total service from product selection until the product has been laid.

This is all backed with professional installation teams to complete the service. After installation, our service is extended to all customers on how to care and maintain your flooring, as well as, onsite checks of any concerns you may have. This total approach to service gives Carpet Call customers the winning edge.

So visit one of our flooring stores, have a look at our fabulous range of carpets, rugs, timber floating floors and arrange an obligation free appointment for us to come to you, 7 days a week and also after hours when everyone is home from work, or just call us direct on 13 23 23. So for all your flooring needs before you Wall to Wall Call, Call Carpet CALL the experts in the trade.