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Carpet Call

Carpet Call is Australia’s largest flooring retailer stocking and installing all of your flooring needs with our huge range of flooring products. We have over 70 stores Australia wide completely stocked with all types of flooring including carpet, rugs, timber, laminate, vinyl floors, and much more. At Carpet Call you’ll find exactly what you need to brighten up any room in your home.

Our first Carpet Call store opened 40 years ago and since then we have grown to become one of Australia’s most well-known and best loved providers of quality flooring products.

We are known for our professional and knowledgeable staff, just like our famous jingle says: “Call Call Carpet Call – the experts in the trade”. So visit a Carpet Call store near you for expert advice about your next flooring purchase.

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Convenient Online Shopping

With our easy Online Rug Store our customers can now browse and purchase from our entire range of rug products, including our fantastic clearance specials, without having to leave the comfort of their own homes. A new rug is a fantastic way to add some colour and style to your home, and with our convenient online store you can now browse and select your new rug from home, and coordinate it with your room’s existing décor. If you need any help while browsing, our fully trained consultants are on hand to answer any question you have and give you the best advice on our products.

Our quality and customer service speak for itself- since opening our Online Rug Store we have received a 100% Product and Delivery Satisfaction rate.

We offer:

  • FREE delivery for all Online Rug orders within Australia
  • Fast turnaround time – on average your Rug orders are shipped within 2 working days!
  • Convenience – Our alternative click and collect service allows you to purchase a product online and then collect it at a time that suits from a participating store near you.

For the full terms and conditions of our click and collect service please read our Delivery Policy.

Carpet Call has a clear Return Policy so that our customers will always be completely satisfied with their purchase, and we offer a complete 2 year installation warranty with all our products.


Our Products

Carpet call has hard and soft flooring products to go in any home or office. Our 70+ stores all over Australia stock samples and materials for decking your floors out with carpet, rugs vinyl and timber.

Carpet has always been a favourite flooring product of choice. It’s comfortable, soft and is limitless in its patterns and colours. Make your house a home and your office space look professional with our high quality carpet flooring, available in various styles to provide different appearances and textures to fit in with your existing décor.

  • Our Level Loop Pile carpets are hard wearing and easy to keep clean - the perfect choice for high traffic areas and storefronts or if you have children or pets running around and are concerned about maintenance. Made of level loops all up to the same height these carpets give a smooth, uniform look.
  • Multi-Level Loop Pile carpets are designed with a modern, sculptured appearance and the varying loop heights can make some beautiful texturized patterns in the surface. They are very durable and easy to care for, and great for high traffic areas in your home.
  • Cut Pile carpets are one of the most appealing and commonly used carpets in homes around Australia, available in a beautiful velvet plush pile or a chunkier twist pile. They are manufactured by cutting the yarn loops which gives a smoother, more luxurious appearance.
  • TIP Sheared Pile carpets are made by shearing the high loops from a Multi-Level Loop Pile carpet, resulting in a smooth and luxurious surface. They offer the benefits of both texture and pattern, with the added ability of being able to conceal footprints and dirt.
  • Cut & Loop carpets are made up of Cut Pile carpets interspersed with lines or sculptures of Loop Pile, producing beautiful patches of colour and distinct lines that help to disguise marks and soiling. Their clever patterns can give the illusion of space in even the smallest of rooms.
  • Axminster and Wilton wool carpets are some of the highest quality carpets in the world. They are woven into bold and stunning patterns and colours, and have a very long life expectancy while being incredibly soft and luxurious underfoot.

Timber Flooring

Timber is an elegantly simple flooring option that looks beautiful all year round and will increase the value of your home with its warm and clean appearance.

Carpet Call offers a range of different Australian and imported wood types in various colours and finishes, such as:

  • Tasmanian Oak - sourced from our southernmost state it is harvested for the sturdiest timber floors in Australia. This resilient, warm and dense hardwood has a beautifully smooth finish and feels fantastic underfoot.
  • From the New South Wales/Victorian coastal districts is one of the hardest and most durable species of Australian wood: Spotted Gum. This wood is so strong it is used for products that are exposed to high impact forces, such as axe handles, ensuring a very strong and long lasting floor.
  • Rare and beautifully decorative with a natural wavy grain is Walnut. This wood’s naturally wavy grain gives it a beautifully decorative appearance, in all of its varying colours from greyish brown to streaks of pink.
  • Blue Gum - Blue Gum is a popular construction timber and its durability and versatility make it a common choice for flooring. It’s a very strong species of wood that is also easy to dress and fix to suit the style of your home.
  • We select our wood species carefully, ensuring only the highest quality products are used for our floors.
  • Red Oak is one of the most commonly used hardwoods in the United States, known for its beautiful simple appearance, hardness and strength. It has a naturally warm reddish colour, and often has unique fleck patterns throughout.
  • American Oak is well known because of its strength and impermeability.  It is a popular choice for high-grade furniture and woodwork. It is a hard, heavy wood that has a beautiful polished finish.

Our timber flooring is available as engineered timber floating floors, which is a quick and easy installation process designed for today’s fast paced lifestyle.

Laminate Flooring

Our German made laminate flooring gives you the chance to have that authentic timber look in your home at a much lower cost. It is made from high density fibre board (HDF), embossed with our patented registered formula that gives the beautiful look of real timber, and comes complete with swelling protection.

High density fibre board is an engineered wood product that is similar to particleboard used in other types of laminate flooring. But it is much denser, stronger and harder because it is made out of highly compressed wood fibres bonded together with resin. This prevents splitting and cracking over time.

You can choose from 2 main styles of laminate flooring for your home: wide boards, which look fantastic in open plan spaces, and traditional parquets (3 strip boards), which suit smaller or more conventional style rooms. We have over 25 different designs and colours in various qualities and styles, as well as numerous thicknesses ranging from 7mm to 8mm, and the added option of designer bevelled edge boards that give a beautiful modern look.

All our superior laminate flooring products meet strict European manufacturing standards. You’ll be sure to find a style to suit your needs and budget.

Vinyl Flooring

Vinyl flooring is another fantastic flooring alternative which comes in many styles to suit the modern and traditional household. Its stain-resistant protective coating ensures a long life and keeps maintenance to a minimum, which makes it perfect for busy homes with young children or pets.

Our specially designed Texline Textile is our unique, textile backed vinyl flooring surface that will bring you all the comfort and warmth of carpet together with the sturdiness and practicality of vinyl. It is an innovative design that truly takes flooring to a new level, and is ideal for any room in the house.

Our expert Carpet Call consultants can advise you about design and colour options that will work with your existing décor, as well as discuss your options for installation methods and joint placement so that you will be completely satisfied with the end result.


Our beautiful and high quality rugs can serve any number of purposes; brighten up a room with a colourful design, add some warmth and comfort with something soft underfoot, create a focal point or blend it seamlessly with your existing furniture to tie your whole room together. Our exclusive collection of rugs range from pure wool and wool blends, to polyester and more in a huge array of colours, textures, sizes and shapes. You’ll be spoilt for choice!

We have rugs to suit:

  • Modern homes: Choose from bold block patterns, bright florals, sharp stripes and shapes, Aztec prints and much more. Our stylish, contemporary range will bring the latest trends from urban London and coastal Miami right to your home.
  • Traditional homes: Complement your more elegant rooms with our range of bold, detailed rugs in rich reds and warm browns. Their unique and classic design will make them a beautiful centrepiece to any room and tie all your furniture together.
  • Children’s rooms: Our soft, sturdy and colourful children’s rugs will go wonderfully in your child’s bedroom or playroom. Choose from cars, butterflies, birds, footballs, castles, letters, numbers and more to transform a dull bedroom floor into somewhere the kids will want to play all the time.
  • Outdoor areas: Don’t overlook your outdoor space – a beautiful earthy rug will make your entertaining area more comfortable and homey. Suitable for pavers, decks, concrete flooring and courtyards, our range of outdoor rugs are as stylish as they are strong.
  • Or custom make your own rug with Carpet Call’s exclusive ME range, which allows you to design every aspect of your new rug, including colour, design, size, shape and quality. Make your new rug something truly one of a kind that expresses your personality and the style of your home. Place an order and you’ll have your brand new custom made rug at your doorstep within 12 weeks or less!
  • Specials on all our products are also available at all our stores – come visit a Carpet Call store near you and browse our fantastic range.

Our History

Carpet Call started from humble beginnings in 1975, with Jim Smith opening his first one man store in Alderley, on the north side of Brisbane. Jim firmly believed in the core values of outstanding customer service and being available to his customers 24 hours a day, 7 days a week. He quickly expanded, opening several more stores around Brisbane and soon becoming a household name in the 1980’s with the catchy “Call Call Carpet Call” jingle.

Carpet Call Floor Centre

Having set the business on the simple belief of fantastic customer service, Carpet Call continues to provide a free in-home measuring service for flooring, a professional colour and style consultation and an extensive product range to give customers the freedom to make a fully informed and educated decision before purchasing. We have expanded all throughout Australia to include stores in Melbourne, Sydney, Adelaide and Perth to become the largest 100% Australian owned independent flooring retailer in the country.

Our core company values still remain the same today. We understand that choosing and installing flooring can be a difficult and time consuming process, and a serious investment into your home. Our aim is to make this process as simple as possible for you.

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