Yes we offer an obligation free trial service, we call “24hr home approval” to make sure our customers get the right product. Every customer is different and every home is different, so we feel it is important for you to see our products in your home before you decide on purchasing. This allows you to make a pressure free decision based on what’s right for you. If you come into any one of our stores, this service allows you to take a choice of up to 3 rugs home overnight to see what they look like in your surrounds. Please note: this service is not available over the internet and requires you to leave your credit and contact details.  

Carpet Call now stocks a large range of rugs from small rugs to large rugs. We stock the standard world sizes ranging from 80cm x 140cm to 3m x 4m. Please check on individual rugs ranges online or in store with one of our rug specialists.  

Carpet Call stock all size rugs. There is a world standard of set sizes. These sizes may vary slightly from range to range. To see sizes and room setting sizes in more detail please refer to the rug section of our “buying guide”.

Carpet Call has a large selection of underlay for both hard floors (timber, tiles, etc) and soft floors (carpet) in any size. Rug underlay not only secures your rug from slipping, but it also protects you floor.

The price will vary depending on the yarn that is used, the time that it takes to make, the way in which it is made, the country it comes from, the size, the finishing and many other factors. Carpet Call directly imports our collection from leading rug manufactures all around the world. This cuts out the middle man so we can pass the saving directly onto our customers.

The cleaning instructions will vary depending on what the rug is made from and how it is made. Please refer to a general guide on how to care and clean your rug in our section on “Rugs Product Care“.

Shedding is a natural feature of all spun yarn. Any fibre that is spun (eg: wool, viscose, acrylic) will shed. These are the loose fibres within the rug, and with vacuuming will decrease over time. There are many other rugs available that do not shed.

Carpet Call offers a custom made program called ME. With ME you can design your very own rug, with your colours, designs (or choose from our bank of designs), size and shape. This is a quality handmade product which will be totally unique. So whoever you are, you can be yourself with ME.

Yes! If you buy online and would prefer to pick up from your nearest store, we will arrange the stock and call you when it is available for pickup.

Contrasting can defy the look you’re trying to achieve. Very simply if your furnishings are on the darker side, you would contrast the room with a lighter rug, to give you the look of making the area seem bigger than it actually is. Contrasting can trick the eye, and give you that wow factor!

Yes, most of our rug range, in traditional or modern have matching runners. Cut length runners are available in store. Set length runners are available in store and online.

Our Rugs are of the highest quality. All of rugs have a warranty for manufacturing faults.

Our prices are very competitive and we are confident we will not be beaten on price of the same product. If you can find it cheaper elsewhere, we will double the difference with our Price Guarantee

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