Warranties can be very complex but we have broken it down to illustrate the two categories of warranty protection. Manufacturer’s Warranty and Installation Warranty.
Carpet Call is responsible for your installation warranty whilst the manufacturer is responsible for all product warranties.
1) Defect / Wear Warranty
Sometimes even the most trusted Carpet Call manufacturer can send out a product that has a defect but we believe it is the mark of a quality manufacturer in how they deal with a defect warranty claim. If the product is genuinely defective the manufacturer will assess and replace or repair. The Warranty label will be affixed to the back of the sample you view in store.
2) Stain /Soil Warranty
There are different “levels” of stain warranty from some that may last five year to some 15 year, or even lifetime warranties. The manufacturer will define this type of warranty for each product individually. The Warranty label will be affixed to the back of the sample you view in store.
3) UV/Colourfast Warranty
The manufacturer will define this type of warranty for each product individually. The Warranty label will be affixed to the back of the sample you view in store.
1) Installation warranty
Carpet Call contracts only trained and qualified installers. Some floor installations can be complex and on the rare occasion a mistakes is made your installation warranty protects you.
Warranty applies to authorised and non-defect sales product. Products purchased at discount with noted defects are exempt from warranty coverage. There are warranty exclusions that will apply.
The warranty is applied from date of purchase and as per manufacturer’s guidelines. The warranty covers original purchaser only and cannot be transferred to anyone else.
In most cases the warranty depreciates over the life of the product. Please call your local Carpet Call store to view an example of a warranty depreciation chart. The manufacturer is obliged to assess the warranty claim not Carpet Call and the depreciation may differ by manufacturer or product range.
As the homeowner you have some obligations to maintain
If you believe your flooring is failing to perform and you have followed all manufacturers’ guidelines, contact Carpet Call to discuss your concerns. If required Carpet Call will arrange an onsite inspection of your flooring and then refer to the manufacturer. Carpet Call will require proof of purchase to commence the warranty claim with the manufacturer.
|Warranty type||Who is responsible?|
|Product Defect/ Wear Warranty||Manufacturer|
|Installation Warranty (2 year period)||Carpet Call|
|Stain Soil Warranty (if applicable)||Manufacturer|
|UV/Colourfast Warranty (if applicable)||Manufacturer|